PROGRAM -
Bachelor of Business Administration- BBA
SEMESTER - 3
SUBJECT CODE & NAME - BBA 301-LEGAL AND REGULATORY
FRAMEWORK
1. Explain the clause related to
the acceptance of proposal and the mandatory conditions attached with it.
Acceptance of Proposal
ICA states: “A proposal is
said to be accepted when the person to whom the proposal is
made signifies his
assent thereto. A
proposal when accepted becomes a promise.” The offeree agrees to be bound by the terms
of the offer by accepting it.
Acceptance of offer must fulfil the
following conditions:
i) It must be absolute, unqualified and
unconditional.
ii) Only the offeree himself or a person
authorised by him can accept the offer.
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2. What are the different ways in
which an agency may be formed?
Agents and Agencies can be
classified on the basis of two criteria:
1.
On the basis of extent of authority:
Agents can be classified
into the following three types on the basis of the extent of authority they
enjoy:
i) Universal
agents hold broad
authority to act
on behalf of the
Principal e.g., they may hold a power
of attorney (also known as a mandate in civil law jurisdictions) or have
a professional relationship such as between
a lawyer and
his client. Universal
agents are employed to do all
such acts that the Principal can lawfully do and delegate. Such Agents have
exclusive rights and unlimited authority.
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3. “A bill may be dishonoured by
non-acceptance or by non-payment”. Explain
Dishonour of a Negotiable Instrument
A bill
may be dishonored
by non-acceptance or
by non-payment. Promissory notes
and cheques are dishonored by non-payment only. When a negotiable
instrument is dishonored,
the holder must
give notice of dishonor
to all the
prior parties in
order to make
them liable on the
instrument. If the holder fails to do so, then the notice of dishonor may be to
all the
parties who are
liable on the
instrument and entitled
to notice are discharged. He forfeits his right of
actions against the prior parties entitled to the notice of dishonor (Sec. 93).
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4. Decisions of the members at
general meetings are expressed by way of resolutions. What do you understand by
the term resolution here? Explain it with its kinds.
Decisions of
the members at
general meetings are
expressed by way of
resolutions. At the meetings, a definite proposal in the form of a ‘motion’ is
placed; it is discussed thoroughly and finally is put to vote. Once voted upon
by a majority of members, it becomes a resolution and is recorded by the
company. Resolutions are
used as tools for introducing new policies and for amending existing policies
of the company.
The following three kinds of
resolutions are recognised by the Companies Act:
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5. FEMA clearly defines the acts
that can be termed as offences under its purview. What are these malpractices
which are covered under FEMA act?
Offences under FEMA
FEMA clearly
defines the Acts
that can be
termed as offences
under its purview. It is the duty
of the Directorate of Enforcement to investigate and prevent leakage
of foreign exchange
which generally occurs
through the following malpractices:
·
Remittances of Indians abroad otherwise than
through normal banking channels, i.e. through compensatory payments.
·
Acquisition of foreign currency illegally
by person in India.
·
Non-repatriation of the proceeds of the
exported goods.
·
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6. Write short notes on:
a) Copyright
b) Electronic Governance
a) Copyright
In simple
words it means
the right to
copy. It is
based on the
notion that people who create or
produce creative work have the right to decide how the fruits
of their talent,
skill and labour
should be displayed.
It is an exclusive right to reproduce an original
work of authorship fixed in a tangible medium of expression, to prepare
derivative works based upon the original work
and to perform
or display the
work in case
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b) Electronic Governance
The Act
deals with the
provisions relating to
electronic governance oreGovernance. Governance is the outcome of
politics, policies and programs. E-Governance
can be defined as the use of a range of modern information and
communication technologies such as the Internet, Local Area Networks, mobiles
etc. by the government to improve the effectiveness, efficiency and service
delivery. Governance in IT framework means expansion of Internet
and electronic commerce
and redefining of
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Subject code & name BBA302 – HUMAN RESOURCE MANAGEMENT
1. What do you mean by Job
description? Discuss the various factors essential to develop a sound Job
description.
Meaning of job description
Job description
is a document that is
descriptive in nature
and contains a statement
of the content
of a specific
job in the
form of duties
and responsibilities. It is a statement
of job analysis. According to
Flippo, job description is
“basically descriptive in
nature and constitutes
a record of existing and pertinent job facts.” It
provides organisational information and functional information.
In organisational information
it provides information about the CONTACT
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2. Define ‘Recruitment’. What are the external factors affecting
recruitment?
A. Definition of recruitment
Recruitment is a linking function. It is a joining process in
which it tries to bring together job seekers and employers. The basic
purpose of recruitment is to finding
the best talent
in the job
market and absorbing
them in the company.
To have good recruitment, it
is important to have three elements:
i) Attractive compensation
ii) Better career opportunities
iii) Good organisational image or reputation
(Brand image)
According to
Yoder, “Recruitment is a process
to discover the
sources of manpower to meet the
requirements of the staffing schedule and to employ effective measures
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3. Describe the steps involved in
employee induction program.
Steps involved in employee induction program
Generally an induction
programme involves the following steps:
i. Induction
programme planning: The
HR team plans
the induction programme keeping
in mind the four strategic choices. Arrangement of venue,
trainers, appointments with
the top management
and concerned supervisors, information
brochures and forms,
food and refreshments is
carried out. The new
employees are informed
about the venue, time
and duration of
the induction along
with a detailed schedule of the programme.
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4. What is the purpose of performance appraisal? Explain the process of
performance appraisal.
Purpose of performance appraisal
The purposes of performance
appraisal are as follows:
·
Providing feedback to employees about
their performance
·
Determining who gets promoted
·
Facilitating layoff or downsizing
decisions
·
Encouraging performance improvement
·
Motivating superior performance
·
Setting and measuring goals
·
Counseling poor performers
·
Determining compensation changes
·
Encouraging mentoring and coaching
·
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5. What is meant by employee grievance? What are the causes of employee
grievances? Explain the need for employee counselling.
Meaning of employee grievance
Personnel experts
have distinguished between
complaints and grievance. The state of dissatisfaction which
is orally made by one employee to another is
known as a
complaint. When this
complaint is brought
to the notice
of management, it then takes the form of a grievance.
According to
Jucius, “a grievance
is any discontent
or dissatisfaction, whether expressed
or not, whether
valid or not,
arising out of
anything connected with the
company which CONTACT US FOR READY
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6. Write short notes on the
following:
a) Human Resource Planning(HRP)
b) Job Analysis
a) Human Resource Planning(HRP)
Human resource
planning is a
forward looking function.
It tries to
assess human resource requirements
in advance keeping
market fluctuations, demand forecasts
and availability of
right candidates, etc.,
in the background. According to
Terry, Human Resource Planning (HRP) is a set of tasks that include estimation
of how many qualified people are necessary to carry out the assigned activities
; how many people will be available; and what,
if anything, must
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b) Job Analysis
Job analysis
refers to the
‘anatomy of the
job’. It provides
complete information about the job, in terms of what the workers do,
how they get it done, why
they do it,
their skills, education,
and experience required
to perform it, relationship
of that job
with other jobs,
physical demands and CONTACT US FOR READY
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SEMESTER 3
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
1. Define the term Quality
management. What are the dimensions of quality? Differentiate between Quality
Control and Quality Assurance.
Definition of Quality management
Quality management is
defined as “management activities and
functions involved in
determination of quality
policy and its implementation through
means such as
quality planning and
quality assurance (including quality
control)”. It involves
activities needed to maintain a desired level of
excellence.
Quality
management is focused not only on product/service quality, but also the means
to achieve it.
This includes creating
and implementing quality planning and assurance, as well as
quality control and CONTACT US FOR READY MADE SOLVED ASSIGNMENTS
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2. Differentiate between Mission
and Vision Statements. Write a brief note on “quality objectives”
a) Difference between Mission and
Vision Statements
Mission and Vision Statements
Vision defines
the way an
organisation or enterprise
looks into its
future. Vision is a long-term outlook that describes how the organisation would like to
view itself in the competitive world in which it operates. A vision statement outlines
what the organisation wants to be in the future. It is a major source of
inspiration for the organisation.
Mission defines
the fundamental purpose
of an organisation
or an enterprise, describing why
it CONTACT US FOR READY MADE SOLVED ASSIGNMENTS
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3. Explain the following:
a) Kaizen
b) Benchmarking and its importance
Kaizen
Kaizen is a
Japanese word meaning improvement or
change for the better. It, refers to the beliefs
or practices that
focus on the
continuous improvement of various processes. The word ‘Kai’ refers to change, and the
word ‘Zen’ means good. Kaizen, also sometimes referred
to as continuous improvement process, is defined as a guiding principle that
introduces small and minute changes
in an operating
business in order
to enhance the importance and
competence of the
process. This CONTACT US FOR READY MADE SOLVED
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b) Benchmarking and its importance
Definition of Benchmarking
A benchmark is a point of reference against
which something is
measured. Benchmarking is defined as “measuring performance against that
of best-inclass companies, determining
how the best-in-class
achieve those performance levels
and using the
information as a
basis for our
own company’s targets, strategies
and implementation”. Benchmarking
is the search for
industries’ best practices
that lead to
superior performance. According to
D. T. Kearns
of Xerox, “benchmarking
is the continuous process of measuring our products,
services and business practices against the
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4. What is meant by Customer
Focus? Describe in brief the concept of Customer satisfaction and Customer
delight.
Meaning of Customer Focus
Before
understanding customer focus, we need to know what focus means to organisations. Focus
means concentration of
energy. When someone focuses completely on a particular goal, that person
will soon achieve that goal. Similarly, for organisations
too, focus provides the capability to bring together their divergent
energies by concentrating them towards the singleminded achievement of desired
goals. Thus, focus gives an organisation the powers not only
to perform well, but also to
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5. Write Short notes on the
following:
a) Cost of Quality
b) Productivity
a) Cost of Quality
Traditionally, cost
of quality is
defined as the
expenditure incurred by the
producer to achieve a particular level of quality. It has been modified, and today it is defined as the expenditure
incurred by the producer, user, and
community to achieve a particular level of quality.
It is an important concept because managers, before making any decision related to
quality, must have clear understanding of
the implications of the decisions on
cost. Quality cost details
are also important for
the following reasons:
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b) Productivity
Productivity, therefore,
refers to the
amount of products
and services produced with the
resources used. For a given time period,
productivity is measured as follows:
Productivity = Quantity of
products or services produced / Amount of resources used
It may be noted that
mathematically productivity emerges as a synonym of efficiency (both are a
ratio between output and input). Indeed, productivity of a production system is
comparable to the efficiency of a machine. Efficiency is a
much narrower term.
Productivity is by
and large a
measure of the
capacity to
produce goods or services. It, more elaborately, is a measure of how specific
resources are CONTACT US FOR READY MADE SOLVED ASSIGNMENTS
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6. Define Quality Management
System. Explain Quality Management Principles
Quality Management System
Quality Management
Systems (QMS) provide
a broad framework
for organisations to implement quality management within the
organisation. The primary aim of quality management systems is to ensure
quality within an organisation in the most efficient and cost effective manner.
QMS in the simplest of
terms is defined as:
“The Quality
Management System is the process
of management of the
system of an organization, with regards to its Quality related activities, for
‘meeting and enhancing
customer satisfaction’ and CONTACT
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SEMESTER 3
SUBJECT CODE & NAME - BBA 304 - Advertising and
sales
1. Discuss the advantages and
disadvantages of television advertising. Also explain what do you understand by
Internet Advertising and Social Media Network advertising?
Television Advertisement
A television advertisement or
television commercial, often just
commercial, advert, ad, or ad-film (India) – is a span of television
programming produced and paid for
by an organisation
that conveys a
message, typically one intended to market a product. Advertisement
revenue provides a significant portion of the funding for most privately
owned television networks. The vast majority of television advertisements today
consist of brief advertising spots, ranging
in length from
a few seconds
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2. Explain the consumer buying
decision process.
Consumer buying decision process
Behind the visible act
of making a purchase there lies a decision process that must be investigated.
The purchase
decision process is the stages
a buyer passes
through in making choices about
which products and services to buy. The stages are:
·
Problem recognition
·
Information search
·
Alternative evaluation
·
Purchase decision
·
Post-purchase behavior
·
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3. Observe any newspaper
advertisement of any telecom company. What is the target audience and what are
benefits of choosing newspaper for advertisement.
Selection of appropriate advertisement entirely on your business:
Outdoor advertising/billboards:
These reach more people for a dollar than any other media, but are limited to a
picture and no more than eight words.
Radio: Reaches the second
most people for a dollar, but cannot be targeted geographically and can only be
loosely demographically targeted. But if people will drive significant
distances to buy your product, or if you're selling a "we come to
you" service, this is likely your best bet.
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4. Explain the AIDAS model in
detail.
AIDAS Model
The traditional
conceptual model for creating any advertising or marketing communication message
is the AIDA
Model - get
Attention, hold Interest, arouse Desire
and then obtain Action. AIDA is a simple acronym that was devised a
long time ago as a reminder of four stages of the sales process.
AIDA stands
for Attention, Interest,
Desire and Action.
A variant on
AIDA adds a 'S' for Satisfaction
indicating the fact that happy customers will buy more (whilst unhappy
customers will tell
their friends!). We
will now try to
have an elaboration on the same as indicated below.
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5. What do you understand by
Public relations? What is the difference between PR and advertising?
Meaning of Public Relations
“Public relations”
is used to
build rapport with
employees, customers, investors,
voters or the general public. Public Relations (PR) is the actions of a
corporation, store, government,
individual etc. in
promoting goodwill between itself
and the public, the community, employees, customers etc. An earlier definition
of public relations by the first World Assembly of Public Relations Associations,
held in Mexico
City, in August
1978, was "the
art and social science
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6. Write short notes on:
a) Sales quota
b)sales force
a) Sales Quota
Known as
sales target, sales
quota is an
expression of sales
value and sales volume expected
from a salesperson to be achieved in
full from their defined territory over a
given period of time i.e., weekly,
monthly, quarterly or yearly. In simple sense, a sales quota is a goal; it is a target a sales staff
is
expected to meet. Each sales person must
understand the importance of their
target and how it fits in as part of
the pre-set goals stated in business plan
of an enterprise. They are a way of life for the sales force. All
activities of the sales
force revolve around
fulfillment of sales
quotas. As already mentioned, sales quotas are the
targets assigned to sales personnel, they also signify the performance CONTACT
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b) Meaning and Role of Sales Force
Sales Force
is the term
used for the
division of a
business that is responsible for
selling products or
services. Sales force
means persons responsible for
selling products or
services via direct
contact with the customers.
Today, most
industrial companies rely heavily on a professional sales force to locate
prospects, develop them
into customers and
grow the business. Some companies hire ’manufacturers’
representatives’ and ’agents’
to carry out the direct
selling task. In
addition, many consumer
companies use a direct-selling force such as insurance
agents, stock brokers and distributors. Sales force members may be paid a fixed
salary regardless of sales volume or
may receive a
small base salary
plus commissions calculated
as a percentage of
revenue sold. Non-commissioned sales CONTACT
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