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PROGRAM BBA
SEMESTER 1
SUBJECT CODE & NAME - BBA 101 - COMMUNICATION SKILLS
1. Depending on the channel used and the style of communication, there can be various types of communication. Explain the various types of communication based on channels and style.
Communication is a process that involves exchange of information, thoughts, ideas and emotions. Communication is a process that involves a sender who encodes and sends the message, which is then carried via the communication channel to the receiver where the receiver decodes the message, processes the information and sends an appropriate reply, via the same communication channel.
Communication may be verbal or non-verbal. Verbal means “that includes words,” and communication without words is known as non-verbal communication. Verbal communication may be oral or written.
Types of communication based on communication channels
Based on the channels used for communicating, the process of communication can be broadly classified as verbal communication and nonverbal communication. Verbal communication includes written and oral communication, whereas the non-verbal communication includes body language, facial expressions and visuals diagrams or pictures used for communication.
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2. Discuss different types of communication network practiced in an organization.
Communication Network refers to a simple form or means of intersection of lines in all directions where messages are sent with high accuracy, speed and smoothness. In other words, it is the pattern of communication among all the employees within the organization and where a number of individuals are involved. It is seen that if the channel of communication is long and seem an unending process, then, the communication can either be delayed or distorted. On the contrary, if the channel of communication is narrow the flow of communication is restricted.
It has been shown that communication patterns or network influence groups in several important ways.
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3. A good structured report helps the management to take vital decisions in an organised manner. Describe the structure and the steps involved in writing a good report.
Structure in writing a good report:
1. Title / Cover Page: The cover page is the first page of the report. It specifies the type of report, the title of the report, the author of the report, for whom the report was compiled and the date the report was written.
2. Preface: It introduces the report by mentioning the salient features and the scope of the report. It basically tries to establish a rapport with the reader and helps the reader to know some important points regarding the contents and the purpose of the report. It lists the authorization under which the work was performed.
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4. What groundwork does one need to do to make an effective presentation? How do verbal, vocal and visual components of communication impact a presentation?
Steps in Preparing a Presentation
There are four basic steps of making a presentation:
1. Research and Planning
Once you have identified the purpose, gathered information about your perspective audience, and the locale or venue of your presentation, you can start with the actual process of planning and preparing your presentation. Planning involves research, selection of content, structuring the material you plan to present, preparing for the presentation, and finally presenting it to your audience.
Intensive and thorough research of the topic you are going to present is very essential. Gather all the information you can from various sources like internet, books, journals, previous case studies etc.
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5. Different purposes of reading require different methods of reading. Describe the various ways of reading. What are the techniques that you can use to improve your reading?
Types of reading
The types or ways of reading can be broadly classified into the following five categories:
1. Scanning: It is the fastest type of reading. We use this method when we wish to find some specific information about something in a hurry. We quickly glance through the text, move our eyes quickly over the pages to look for relevant words or phrases that would give us the required information or lead us to it. This method is usually used for reading particular lists, sentences, paragraphs,
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6. Why is employment communication a necessary weapon for employer? What should an applicant look for before he submits a resume to his prospective employer?
Importance of employment communication.
In these challenging times engaging employees in a meaningful way and managing their morale is critical for organisations meet their goals. Employee engagement is tied to productivity, business performance and employee morale.
Notable differentiators for this recession include:
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Program - BBA - Semester 1
Subject code & name BBA102 – ORGANIZATION BEHAVIOUR
1. What is meant by Organisational Behaviour? Describe the interpersonal role and informational role of managers.
Concept of Organizational Behaviour (OB)
Organizational Behavior (OB) is the study and application of knowledge about how people, individually and groups behave as individuals as well as in groups in the organizations. Its main purpose is to build better relationships by achieving individual objectives, group objectives, organizational objectives and at last, social objectives. Talcott Parsons defines organization as, “a social
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2. What is the meaning of organisation design? Explain the following elements of Organization Structure:
(a) Hierarchy
(b) Division of work
(c) Unity of command
Basic elements of organization structure
There are a few important factors that influence the choice and design of an organization’s structure. For smooth conduction of activities one needs to be aware of these elements. Let us now discuss the basic and important elements of organization structure.
a) Hierarchy – it is an important concept as it depicts the creation and linkage between other components of the organization. It is also known as the ‘chain of command’. As we know, an organization is sliced into three levels viz, top, middle and bottom level. Across these levels are many positions that are held by people. Depending upon these positions people enjoy their authority and responsibilities. People placed at the top in the pyramid enjoy a large amount of authority. The moment we climb down the pyramid, employees start having more of obligations to be fulfilled towards their seniors and enjoy minimum amount of authority. This unbroken line of authority and
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3. Define the term ‘Learning’. Explain any three theories of learning.
Definition of ‘learning’
Learning is defined as a relatively permanent change in behaviour (Akin 1987). In the context of organisation, one of the managerial challenges is to instill productive work behaviours in his employees.
Learning is also defined as the process of acquiring, assimilating, and internalizing cognitive, motor, or behavioural inputs for their effective and varied use when required, leading to an enhanced capability for further selfmonitored learning.
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4. What is meant by conflict? Describe the Sources of Conflict?
Meaning of conflict :
Conflict can be defined as a process in which one party perceives that another party has negatively affected, or is about to negatively affect, some thing that the first party cares about.
We all have some or other experience with conflict management and negotiation, in various disputes of our life, such as, with a salesman, among family members, with colleagues or with our employer.
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5. Define the term ‘power’ with respect to organisational behaviour. What are the sources of power? Explain.
Definition of the term ‘power’
Power is defined (Salanick and Pfeffer, 1971) as the “ability of those who possess power to bring about the outcome they desire”. Later in 1987 Pfeiffer defined power as the “capability of one social actor to overcome resistance in achieving a desired objective.”According to Robbins power is
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6. Explain the importance of Groups. Describe the stages of Group Development.
Meaning and Importance of Groups
A group can be defined as a collection of two or more people who have a common explicit goal and interact with each other for achieving the goal; members are aware of each other and perceive themselves to be a part of the group. According to David H. Smith, “A group is a set of two or more individuals who are jointly characterized by a network of relevant communications, a shared
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PROGRAM BBA - SEMESTER I
SUBJECT CODE & NAME - BBA 103-BUSINESS ENVIRONMENT
1. Economic policies refer to the monetary and fiscal policies that affect the growth rate of the economy. Discuss in detail these policies.
Economic policies refer to the monetary and fiscal policies that affect the growth rate of the economy and the attained price stability in the economy. Economic policies can be expansionary or contractionary. Monetary policy works through the effect on the money supply, whereas fiscal policy works through Government expenditure and the taxation policies.
1. Fiscal policy
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2. Differentiate between capitalist and socialist economies.
Differences between capitalist and socialist economies
Capitalist Economy
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Socialist Economy
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1. Resources are owned by private individuals.
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1. All economic resources are owned by the State.
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2. Competition is an essential part.
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2. Co-operation is an essential part.
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3. Discuss the Industrial laws applicable in India.
Following are some of the major laws and key regulations that impact business in India:
The Companies Act, 1956: It is the most important law which regulates all aspects relating to a company as it lays down the provisions relating to the formation of a company, powers and responsibilities of the directors and managers, raising of capital, holding company meetings, maintenance and audit of company accounts, powers of inspection and investigation of company affairs, reconstruction and amalgamation of a company and, if necessary, its winding up also. The
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4. What is disinvestment? What is the difference between privatization and disinvestment? What are the objectives of disinvestment?
Definition of Disinvestment
At the very basic level, disinvestment can be explained as follows:
“Investment refers to the conversion of money or cash into securities, debentures, bonds or any other claims on money. As follows, disinvestment involves the conversion of money claims or securities into money or cash.”
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5. Describe the corporate social responsibility of business houses towards human resources with an example of an Indian Company.
Business is an activity of making, buying or selling goods or services for money. “Social responsibility” means to serve the people or the community without expecting anything. Business is meant to create wealth, new markets, provide employment and produce enough goods to sustain its activities and to improve its competitiveness. Society should provide an environment for the business to grow and prosper which will allow the investors to earn money. The survival and the growth of the business depend upon society. Resources like people, services, raw materials and
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6. Explain the Indian economy with reference to the service sectors like Education and Health care.
Service Sector
The Services sector is the largest contributor to the country's GDP (more than half of India’s GDP). It has maintained a steady growth since 96-97, except for a fall in 2000-2001 which was because of the global dot com bubble bursting. India has the title of being the world’s second largest fastest growing economy, in the services sector in particular. This growth has been fuelled by a growing urban middle class, largely English speaking, which in turn has given rise to the growth in back-office
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PROGRAM - BACHELOR OF BUSINESS ADMINISTRATION (BBA)
SEMESTER I
SUBJECT CODE & NAME - BBA105- COMPUTER FUNDAMENTALS
1 a. Determine the decimal equivalent of the given number (38.36)8
b. determine the decimal equivalent of the given number (511)16
Answer:
a. Decimal to octal conversion- formula
Octal Fraction to Decimal In order to obtain decimal equivalent of the given octal number, you should multiply each digit of the octal number by its weighted position, and each weighted values is added together to get the decimal number. The exponential expressions of each fractional placeholder are 8-1, 8-2, and this way the exponent notation proceeds.
Consider the following example.
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b. Decimal to hexadecimal conversion- formula
Hexadecimal to Decimal: In order to obtain decimal equivalent of the given hexadecimal number, you should multiply each digit of the hexadecimal number by its weighted position, and each weighted values is added together to get the decimal number.
Consider the following example.
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2. You want to invite a set of friends for your wedding through email as you do not have enough time to go and invite personally. How will you invite them using mail merge technique?
Mail merge steps
The mail merge wizard provides the easiest method for creating a mail merge. It provides step by step instruction to users.
· To start mail merge wizard, Click onMailings tab> Start mail Merge (subheading).
· Click on Start Mail Merge icon and from the drop down menu select Step by Step MailMerge Wizard option listed at the ends of the menu.
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3 a. What is a Macro?
b. How do you create Macro?
a. Explaining Macro
If you perform a task repeatedly in Microsoft Word, you can automate the task by using a macro. A macro is a series of Word and Excel commands and instructions that you group together as a single command to accomplish a task automatically.
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PROGRAM - BBA - SEMESTER - 1
SUBJECT CODE & NAME - BBA104
QUANTITATIVE TECHNIQUES IN BUSINESS
1. Give a brief description of the different measures of central tendency. What are the advantages and disadvantages of the three common averages: Mean, Median and Mode?
Measure of Central Tendency
The most important objective of statistical analysis is to determine a single value for the entire mass of data, which describes the overall level of the group of observations. It is a single figure and describes the entire series of observations with their varying sizes. A single number describing some features of a frequency distribution is called descriptive statistics. There are various ways in which frequency curves can differ from one another. Even though the „general‟ shapes of the curves are the same (the area under them is already made equal by the strategy of plotting the percent ensity),
the details of the shape may change. Below fig shows the curve B has a smaller spread than A.
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2. Explain the following:
a. Control charts for variables
b. Control charts for attributes
c. Acceptance sampling
2. a. Control charts for variables
Control charts for variables monitor characteristics that can be measured and have a continuous scale, such as length, diameter, height, weight, volume, or width. When an item is inspected, the variable being monitored is measured and recorded. For example, if we were producing soap, thickness of the soap might be an important variable. We could take samples of soapsand measure their thickness. Two of the most commonly used control charts for variables monitor both the central tendency of the data (the mean) and the variability of the data (either the standard deviation or the range). Note that each chart monitors a different type of information. When observed values go outside the control limits, the process is assumed not to be in control. Production is stopped, and
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Ans. 2 (b) : Control charts for attributes
When sample units are classified into two categories (yes or no, success or failure), measurement is by attribute. Control charts for attributes are used to measure quality characteristics that are counted rather than measured. For example, this could be the number of defective components, the number of rotten mangoes, the number of scratches on walls, or the number of disciplinary actions against
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3. What is consumer price index number? Explain the methods of constructing consumer price index with an example for each.
Consumer Price Index Number
Consumer Price Index Number is an index number of the cost met by a specified class of consumers in buying a „basket of goods and services‟. The “baskets of goods and services‟‟ mean goods and services needed in day to day life of the specified class of consumers. The pattern of consumption of goods is different in different classes which differ due to their income variation.
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